Cancellation Policy

Revocation right.

You have the right to revoke the respective contract within 14 days without stating reasons. The period begins upon receipt of this instruction in written form, but neither before the conclusion of the contract nor before the fulfilment of our information obligations pursuant to Article 246 § 2 in conjunction with § 1 Section 1 and 2 of the Introductory Act to the German Civil Code (EGBGB). The revocation period shall be 14 days from the date of conclusion of the contract. To exercise your right of revocation, you must contact us at

Certagen GmbH, Marie-Curie-Str.1, 53359 Rheinbach, Germany

Phone: 02226-871600, Fax: 02226-871604, E-mail:

by means of a distinct statement (for example, a letter sent by mail, a fax or an e-mail) in order to inform us about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required.

In order to maintain the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Revocation consequences

If you revoke this contract, we will refund you all the payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favourable standard delivery offered by us), immediately and the latest within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we use the same means of payment that you have used in the original transaction unless we have expressly agreed otherwise. In no case, you will be charged for this repayment.


Certagen processes the test orders submitted in your interest as soon as possible after the receipt of order. In the case of revocation, a reasonable amount shall be paid which corresponds to the proportion of the services already provided up to the time at which you have informed us about the exercise of the right of revocation with respect to this contract, compared to the total scope of the services intended in the contract:

If the order is revoked before order and samples arrive, the revocation is, of course, free of charge, as long as no special materials have already been procured or other cost-entailed preparations have been made.

If the order is revoked after processing has already been started, then Certagen is to be compensated with an amount commensurate with the processing stage, but at least 50% of the contractually agreed price.

Click here to go to the Revocation Form